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	<title>Muthukumar Rajamani : Interaction Designer/Manager, Bangalore &#187; Voice of the User &#8211; VOU</title>
	<atom:link href="http://muthuonline.com/archives/category/voice-of-the-user-vou/feed/" rel="self" type="application/rss+xml" />
	<link>http://muthuonline.com</link>
	<description>Product Experience Management,User Reseach at Cisco Systems, India</description>
	<lastBuildDate>Mon, 31 May 2010 09:25:58 +0000</lastBuildDate>
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			<item>
		<title>Gmail should let me&#8230;</title>
		<link>http://muthuonline.com/archives/2010/01/10/gmail-should-let-me/</link>
		<comments>http://muthuonline.com/archives/2010/01/10/gmail-should-let-me/#comments</comments>
		<pubDate>Sun, 10 Jan 2010 22:26:00 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Voice of the User - VOU]]></category>
		<category><![CDATA[Gmail]]></category>
		<category><![CDATA[Rules]]></category>

		<guid isPermaLink="false">http://muthuonline.com/?p=491</guid>
		<description><![CDATA[#Gmail should let me write,customize &#038; assign rules contextually &#038; globally.
for Eg.  email notifications from that I&#8217;ve subscribed to  I receive them
assign rule/s to this email/email alias
create new rule and assign rule/rules to this email/email alias
]]></description>
			<content:encoded><![CDATA[<p>#Gmail should let me write,customize &#038; assign rules contextually &#038; globally.</p>
<p>for Eg. <delete> email notifications from <certain egroups >that I&#8217;ve subscribed to <one week after> I receive them</one></certain></delete></p>
<p>assign rule/s to this email/email alias<br />
create new rule and assign rule/rules to this email/email alias</p>
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		</item>
		<item>
		<title>Exclude Duplicate Feeds</title>
		<link>http://muthuonline.com/archives/2008/07/06/exclude-duplicate-feeds/</link>
		<comments>http://muthuonline.com/archives/2008/07/06/exclude-duplicate-feeds/#comments</comments>
		<pubDate>Sun, 06 Jul 2008 05:04:16 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Social Media, Software]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/07/06/exclude-duplicate-feeds/</guid>
		<description><![CDATA[As i keep mashing (&#038; messing) up multiple feeds,  realized that an &#8220;exclude duplicate&#8221;  feature would really be easy &#038; useful, while sourcing feeds that may be cross-fed. 
I like the way Swurl lets me easily &#8220;copy and paste&#8221; the RSS Status feeds of Facebook among other sources.
]]></description>
			<content:encoded><![CDATA[<p>As i keep mashing (&#038; messing) up multiple feeds,  realized that an &#8220;exclude duplicate&#8221;  feature would really be easy &#038; useful, while sourcing feeds that may be cross-fed. </p>
<p>I like the way Swurl lets me easily &#8220;copy and paste&#8221; the RSS Status feeds of Facebook among other sources.</p>
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		<item>
		<title>Mobile phone user research opportunties in Bangalore</title>
		<link>http://muthuonline.com/archives/2008/05/20/iphone-user-research-opportunties-in-bangalore-india/</link>
		<comments>http://muthuonline.com/archives/2008/05/20/iphone-user-research-opportunties-in-bangalore-india/#comments</comments>
		<pubDate>Tue, 20 May 2008 06:39:46 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Bangalore]]></category>
		<category><![CDATA[Mobile Phone Apps]]></category>
		<category><![CDATA[User eXperience Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/05/20/user-research-opportunties-in-bangalore/</guid>
		<description><![CDATA[UPA Bangalore is planning to undertake a non-profit study, to understand smart-phone usage pattern, among tech and business users in Bangalore. The aim is to understand how power users like to improve the manner in which they use their smart phones and also identify existing pain-points.
We are looking for volunteers to do part time user-research. [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.upabangalore.org">UPA Bangalore</a> is planning to undertake a non-profit <a href="http://upabangalore.org/?p=33">study, to understand smart-phone usage pattern, among tech and business users in Bangalore</a>. The aim is to understand how power users like to improve the manner in which they use their smart phones and also identify existing pain-points.</p>
<p>We are looking for <strong>volunteers to do part time user-research</strong>. Opportunities would include direct and active involvement in planning, recruiting, scheduling, conducting field surveys, user interviews and the works. The effort estimate could range from 8 hours/month to 12 hours/month.</p>
<p>Do get in touch with Muthu at muthuonline  [at]  gmail  (dot)  com, if this study interests you.</p>
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		</item>
		<item>
		<title>handheld.photo.eXperience</title>
		<link>http://muthuonline.com/archives/2008/04/17/optimal-display-sizes-lead-to-better-mobile-phone-experiences/</link>
		<comments>http://muthuonline.com/archives/2008/04/17/optimal-display-sizes-lead-to-better-mobile-phone-experiences/#comments</comments>
		<pubDate>Thu, 17 Apr 2008 07:43:06 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Gadget Design]]></category>
		<category><![CDATA[Mobile Phone Apps]]></category>
		<category><![CDATA[User eXperience Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/04/17/optimal-display-sizes-lead-to-better-experiences/</guid>
		<description><![CDATA[.Photo.eXperience { resolution: 2MPx; display: 3.5&#8243;; device: apple iPhone; mode: fullscreen; interaction: touchscreen;  sensor : autorotate} 
>
.Photo.eXperience { resolution: 7.2MPx; display:  2.5&#8243;; device: sony w 55; interaction: hard keys;} 
]]></description>
			<content:encoded><![CDATA[<p>.Photo.eXperience { resolution: 2MPx; display: 3.5&#8243;; device: apple iPhone; mode: fullscreen; interaction: touchscreen;  sensor : autorotate} </p>
<p><strong>></strong></p>
<p>.Photo.eXperience { resolution: 7.2MPx; display:  2.5&#8243;; device: sony w 55; interaction: hard keys;} </p>
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		<item>
		<title>Unlocked Apple  iPhone</title>
		<link>http://muthuonline.com/archives/2008/04/09/unlock-apple-iphone-in-india-bangalore/</link>
		<comments>http://muthuonline.com/archives/2008/04/09/unlock-apple-iphone-in-india-bangalore/#comments</comments>
		<pubDate>Wed, 09 Apr 2008 11:09:29 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Apple iPhone Tricks,Bugs,Hacks]]></category>
		<category><![CDATA[Bangalore]]></category>
		<category><![CDATA[Cool Stuff]]></category>
		<category><![CDATA[Gadget Design]]></category>
		<category><![CDATA[Mobile Phone Apps]]></category>
		<category><![CDATA[Product Design]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User eXperience Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/04/09/uunlocking-iphones-in-bangalore-india/</guid>
		<description><![CDATA[




Just unlocked my brand new Apple iPhone with a firmware version of 1.1.4
Unlocking iPhone for FREE: 

Downloaded and installed the free unlocking software Ziphone version 3.0 (30th of March 2008), from www.ziphone.org 
Connected iPhone to my laptop
Disabled iTunes and related daemons &#38; services.
Uninstalled Apple update program/li>
  
Ran ZiPhoneGUI.exe software and clicked on &#34;Do it [...]]]></description>
			<content:encoded><![CDATA[<p><code></p>
<style type="text/css">
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<p><body></p>
<p>Just unlocked my brand new Apple iPhone with a firmware version of 1.1.4</p>
<p><strong>Unlocking iPhone for FREE: </strong></p>
<ol>
<li><img src="http://a248.e.akamai.net/7/248/2041/1412/store.apple.com/Catalog/regional/amr/iphone/img/prod-iphone.jpg" width="104" height="228" hspace="10" vspace="10" align="right" />Downloaded and installed the free unlocking software Ziphone version 3.0 (30th of March 2008), from www.ziphone.org </li>
<li>Connected iPhone to my laptop</li>
<li>Disabled iTunes and related daemons &amp; services.</li>
<li>Uninstalled Apple update program/li>
  </li>
<li>Ran ZiPhoneGUI.exe software and clicked on &quot;Do it all&quot; button<br />
  (This would jailbreak, activate and unlock iPhone. It will also downgrade the bootloader if it's v4.6.)</li>
<li>Scrolling Text appeared on the iPhone and after 10 minutes, the system hung!<br />
  Last known system response was &quot;Loading zibri.dat.&quot; </li>
<li>PANICKED
<ol>
<li>Clicked on &quot;Stop Process&quot; and then clicked on&quot; Do it all&quot; button. Still nothing happened </li>
<li>Disconnected the iPhone from the laptop and still it wouldn't shutdown. </li>
<li>I rebooted my system still nothing happenned.</li>
<li>Read the Trouble Shooting document and PANICKED even more. </li>
</ol>
</li>
<li><a href="blogs.sun.com/venky" target="_blank">Venky</a>, my friendly neighbourhood AJAX expert offered to help and connected the iPhone to a Mac. Nothing happenned.</li>
<li>Then we figured how to restart the iPhone by holding the &quot;Home&quot; button and &quot;Sleep&quot; button together for 7 seconds!</li>
<li>iPhone got rebooted. All systems functioned normally! </li>
<li>Removed the SIM card holder using a paper clip and inserted my &quot;Airtel&quot; Sim card. And lo!, ZiPhone really unlocked my iPhone! <img src='http://muthuonline.com/wordpress/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  </li>
</ol>
<p>&nbsp;</p>
<p><strong>iPhone Unlock Demo on YouTube </strong>ZiPhone 2.5 </p>
<p>
  <object width="425" height="355"><param name="movie" value="http://www.youtube.com/v/hgRWgQ_itSQ&#038;hl=en"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/hgRWgQ_itSQ&#038;hl=en" type="application/x-shockwave-flash" wmode="transparent" width="425" height="355"></embed></object>
</p>
<p>&nbsp;</p>
<p><strong>ZiPhone GUI</strong></p>
<p><img src="http://farm3.static.flickr.com/2265/2400845028_cf18c67e46.jpg?v=0" width="500" height="262" /></p>
<p>&nbsp;</p>
<p><strong>Some initial observations</strong></p>
<ol>
<li>Very impressed with the  iPhone's package design.  </li>
<li>Displaying progress indicator on Safari's address bar is a cool idea. </li>
<li>Thanks to the Accelerometer, browsing websites, reading blogs, viewing photos, YouTube videos, maps on a mobile never felt so good!</li>
<li>Kept looking for a "close icon" for all the apps. Took a while to get used to the "Home" button</li>
<li>It was a smooth experience flipping through photos, zooming into a blog  et all</li>
<li>On-screen keypad was initially a lil' difficult to use. Ended-up pressing the wrong keys</li>
</ol>
<li>To be continued...</li>
<p></body></code></p>
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		<item>
		<title>People&#8217;s Phone!</title>
		<link>http://muthuonline.com/archives/2008/03/14/peoples-phone/</link>
		<comments>http://muthuonline.com/archives/2008/03/14/peoples-phone/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 07:08:38 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Gadget Design]]></category>
		<category><![CDATA[Mobile Phone Apps]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/03/14/peoples-phone/</guid>
		<description><![CDATA[After People&#8217;s Car, its time now for People&#8217;s Phone!
Nodia based Spice Ltd, unveiled a no frill mobile phone during the Mobile World Congress event recently. Priced at $20 (about Rs 800), it has bare minimal features that might primarily appeal to rural/illiterate users and those who&#8217;d be happy with a basic low-cost basic mobile phone. [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.experientia.com/blog/uploads/2008/03/peoples_phone.jpg" hspace="10" alt="People's Phone" align="left"/>After <a href="http://en.wikipedia.org/wiki/Tata_Nano">People&#8217;s Car</a>, its time now for People&#8217;s Phone!<br />
Nodia based Spice Ltd, unveiled a no frill mobile phone during the Mobile World Congress event recently. Priced at $20 (about Rs 800), it has bare minimal features that might primarily appeal to rural/illiterate users and those who&#8217;d be happy with a basic low-cost basic mobile phone. And its devoid of a screen.</p>
<p>I am skeptical about the pricing, ( it could be priced even less) because one can get mobile phone s for as low as Rs 1000, with additional features.</p>
<p>Often, we are forced to buy phones with features that we never use.  But then, without new features, how could manufactures launch new models and increase sales?. They&#8217;d also stop servicing and supplying spare parts for older models. </p>
<blockquote><p>I am not sure if this is feasible, but may be, <strong>its time for mobile manufacturers to let users/customers customize their mobile phones by choosing a list of desired features</strong> and place their order either online or with a dealer. After receiving the order, the manufacturer could assemble the hand- set,  install the necessary software and ship it to customers. </p></blockquote>
<p>And if a new technology/feature gets launched, users must be able to add them on to their existing mobile and &#8220;remove a feature&#8221; if they are so done with it.(Not all new technologies and features could be &#8220;added on&#8221; that easily)</p>
<p><img src="http://img.iht.com/images/2008/03/12/13wireless450.jpg" alt="" /></p>
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		<item>
		<title>Duplicate charge alert</title>
		<link>http://muthuonline.com/archives/2008/03/04/alerting-duplicate-charges/</link>
		<comments>http://muthuonline.com/archives/2008/03/04/alerting-duplicate-charges/#comments</comments>
		<pubDate>Tue, 04 Mar 2008 11:10:47 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[User Centered Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/03/04/avoiding-duplicate-charges/</guid>
		<description><![CDATA[Often, credit card charges are duplicated erroneously by merchants . While some banking websites like Citibank, Amex lets you dispute these duplicate charges online, i was thinking more on the lines of a new feature that would alert the merchant and the credit card holder, through e-mail and/or SMS,  whenever a same value gets [...]]]></description>
			<content:encoded><![CDATA[<p>Often, credit card charges are duplicated erroneously by merchants . While some banking websites like Citibank, Amex lets you dispute these duplicate charges online, i was thinking more on the lines of a new feature that would alert the merchant and the credit card holder, through e-mail and/or SMS,  whenever a same value gets doubly charged by the same merchant on the same date for the same credit card.</p>
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		<item>
		<title>Car stuff</title>
		<link>http://muthuonline.com/archives/2008/02/19/car-stuff/</link>
		<comments>http://muthuonline.com/archives/2008/02/19/car-stuff/#comments</comments>
		<pubDate>Tue, 19 Feb 2008 20:07:36 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Centered Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2008/02/19/car-stuff/</guid>
		<description><![CDATA[Parking : The other day, a friend of mine and me took about 25 mins to commute from Point A to Point B , we used his GPS gadget to find the location, the shortest route et all. We also spent additional 15 minutes looking for an empty parking lot. 
One of the key features [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Parking :</strong> The other day, a friend of mine and me took about 25 mins to commute from Point A to Point B , we used his GPS gadget to find the location, the shortest route et all. We also spent additional 15 minutes looking for an empty parking lot. </p>
<p>One of the key features that I&#8217;d like to see next gen GPS devices and map tools, would be to search and show ( in real time) available parking lots on need basis. Not sure what kinda logistics would have to go into play to enable this feature. This feature may not be a &#8216;must have&#8217; requirement in cities such as Bangalore <img src='http://muthuonline.com/wordpress/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><strong>Rear View Cam : </strong>Given that web /digital cam prices are heading south, it will be useful and may not be expensive to install a camera near the boot (in indian cars) and display the camera view on a dashboard monitor, while backing up the car.</p>
<p>The other key requirement is the <a href="http://muthuonline.com/archives/2005/09/14/digital-pertrol-level-indicator/">Digital Fuel Level Indicator</a></p>
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		<title>Cool usable products</title>
		<link>http://muthuonline.com/archives/2007/12/26/cool-usable-products/</link>
		<comments>http://muthuonline.com/archives/2007/12/26/cool-usable-products/#comments</comments>
		<pubDate>Wed, 26 Dec 2007 05:07:58 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[User eXperience Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>

		<guid isPermaLink="false">http://muthuonline.com/?p=325</guid>
		<description><![CDATA[Scalable Screens : I&#8217;ve always wanted some sorta a scalable/expandable screen on my mobile phone. 
Here&#8217;s a conceptual design solution.

Over sized remote : This remote glows in the dark and is over-sized making it easily findable.

More cool &#038; usable product concepts. Also see Design at Sun blog
]]></description>
			<content:encoded><![CDATA[<p><strong>Scalable Screens : </strong>I&#8217;ve always wanted some sorta a scalable/expandable screen on my mobile phone. </p>
<p>Here&#8217;s a conceptual design solution.</p>
<p><img src="http://inventables.com/images/lg_img_origami_cell.jpg" alt="" /></p>
<p><strong>Over sized remote :</strong> This remote glows in the dark and is over-sized making it easily findable.</p>
<p><img src="http://frostfirepulse.com/files/u1/tv_controller.jpg" alt="" /></p>
<p>More <a href="http://andfunforall.blogspot.com/2007/10/egg-holder-realy-cute-egg-holder.html"><strong>cool</strong></a> &#038; <a href="http://inventables.com/Product/ConceptStudio.asp"><strong>usable</strong></a> product concepts. Also see <a href="http://blogs.sun.com/designatsun/entry/emotional_design_and_mobile_devices">Design at Sun</a> blog</p>
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		<title>CLI  &gt; GUI  &gt; CLI on GUI!?!</title>
		<link>http://muthuonline.com/archives/2007/11/16/cli-gui-cli-on-gui/</link>
		<comments>http://muthuonline.com/archives/2007/11/16/cli-gui-cli-on-gui/#comments</comments>
		<pubDate>Fri, 16 Nov 2007 06:42:05 +0000</pubDate>
		<dc:creator>Muthu Online</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[User eXperience Design]]></category>
		<category><![CDATA[Voice of the User - VOU]]></category>
		<category><![CDATA[Web Technologies]]></category>

		<guid isPermaLink="false">http://muthuonline.com/archives/2007/11/16/cli-gui-cli-on-gui/</guid>
		<description><![CDATA[Update : Read Enso&#8217;s take on Why Quasi Modes  are more user friendly than Modes

And now CLI gets contextually integrated with GUI!
Atleast, that&#8217;s what Jono DiCarlo from Humanized has demonstrated through Enzo.
All you need to do is press &#8220;Caps Lock&#8221; key to invoke/trigger the Command Line Interface and start keying in your commands. The [...]]]></description>
			<content:encoded><![CDATA[<blockquote><p><strong>Update :</strong> Read Enso&#8217;s take on <a href="http://www.humanized.com/weblog/2006/12/07/is_visual_feedback_enough_why_modes_kill">Why Quasi Modes  are more user friendly than Modes</a>
</p></blockquote>
<p><strong>And now CLI gets contextually integrated with GUI!</strong></p>
<p>Atleast, that&#8217;s what Jono DiCarlo from <a href="http://humanized.com">Humanized</a> has <a href="http://www.humanized.com/enso_demo.php ">demonstrated through Enzo.</a></p>
<p>All you need to do is <strong>press &#8220;Caps Lock&#8221;</strong> key to invoke/trigger the Command Line Interface and start keying in your commands. The good news is that any no of new commands can be written.</p>
<p>Some of the tasks based on commands are </p>
<blockquote><li>Insert Map</li>
<li>Open in a Application</li>
<li>Calculate</li>
<li>Translate</li>
<li>Upper Case</li>
</blockquote>
<p><a href="http://127.0.0.1:7070/commands">See complete command list</a></p>
<p>Since I am so used to using the &#8216;Caps Lock&#8217; key to capitalize,  I INITIALLY found it difficult be forced to use the &#8220;Shift&#8221; key. </p>
<p>Keeping the &#8216;Caps Lock&#8217; pressed all the time to type other commands is difficult and creates a state of tension.</p>
<p><strong>Think there is room to explore other design solutions to this problem</strong>. I am not sure if other keys are were usability tested and that they found this one &#8220;less difficult&#8221;</p>
<p>A provision to assign short-cuts keys for the most frequently used commands  can be considered.</p>
<p><img src="http://farm3.static.flickr.com/2309/2036338069_e408c4c29c.jpg" alt="CLI on GUI" /></p>
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